Intermittent Issues with one of our sites on (Resolved)
  • Priority - Critical
  • Affecting Other - Site Issue
  • We have discovered an Intermittent Issues with one of our sites on Te Anga Road.
    Technicians are currently working on resolving the issue.

    We will update this ticket as information comes available.

     

    Issue has now been resolved.

    Regards
    WD Support Team.

     

  • Date - 15-05-2019 14:51 - 15-05-2019 17:09
  • Last Updated - 15-05-2019 17:09
Walker Road Site (Resolved)
  • Priority - Critical
  • Affecting Other - Walker Road
  • We have been experiencing random reboots on our walker road site.

    We will monitor the site and visit as soon as it is safe to do so.

    09:16 we are running Otorohanga, and Chindie on backup links while we resolve the issue.

    09:50 Sites seem to be ok, issues resolved with reboot.

     

    Site monitored for 7 days, issues not recurring.

     

  • Date - 13-03-2019 09:12 - 20-03-2019 10:19
  • Last Updated - 20-03-2019 10:19
Oparure Site Changes (Resolved)
  • Priority - Critical
  • Affecting Other - Oparure Site
  • We are changing equipment at our Oparure site this morning, this is to optimise the site for better reliability.

     

    There will be a 5 minute outage for the following sites white we make the changes.

    • Oparure
    • Mokauiti
    • Mokauiti 2
    • Omaru Road

    Once this has been done your connection should automatically come back online, If your connection does not restore please restart your modem.

  • Date - 09-09-2014 10:30 - 13-03-2019 09:12
  • Last Updated - 09-03-2019 08:53
Site Down (Resolved)
  • Priority - Critical
  • Affecting Other - Site Issue
  • 2.00pm 3/03/2019

    Currently we are are experiencing an issue with our Chindie Site. Which will be causing connectivity issues for some clients.
    Technicians a currently working on this, and hope to have the issue resolved shortly.

    3:30pm 3/03/2019

    Issues resolved, site is back online.

  • Date - 03-03-2019 14:05 - 09-03-2019 08:49
  • Last Updated - 09-03-2019 08:49
Network Issues (Resolved)
  • Priority - Critical
  • Affecting System - Authentication Services
  • We currently have issues with an authentication server, this is being resolved and we are hoping to have the system back to normal shortly.

     

    08:00 28/2/19 We have a temporary server now in place allowing authentication.

    20:00:00 28/2/19 Issue resolved

  • Date - 28-02-2019 06:27 - 09-03-2019 08:48
  • Last Updated - 09-03-2019 08:48
Mokauiti Upgrade (Resolved)
  • Priority - Critical
  • Affecting System - Mokauiti, Mokauiti2
  • We will be upgrading our Mokauiti site and adding extra capacity.


    We expect an outage of up to 10 minutes and we will work to keep this as short as possible.

     

     

  • Date - 21-02-2019 07:10 - 21-02-2019 09:00
  • Last Updated - 28-02-2019 10:50
Reduced speed for some clients (Resolved)
  • Priority - Medium
  • Affecting System - View Road Feeder
  • There is currently an issue with the View Road Feeder with throughput.
    Because of this, some customers might experience some speed reduction until this problem gets resolved.

    Our techs are working on this issue.

    11:00 - Issues identified with View Road main backhaul.

    • Sites fed by View Road put on redundant links Via Oparure.
    • Backup Backhaul activated to allow more bandwidth.

    19:00

    • Technicians visiting site Monday 18/2 to realign backhaul equipment.

    18/2

    • Backhaul has been realigned and network is back to full speed.

  • Date - 17-02-2019 08:04 - 18-02-2019 12:35
  • Last Updated - 18-02-2019 12:35
Puketutu - Rangitoto (Resolved)
  • Priority - Critical
  • Affecting Other - Puketutu - Rangitoto
  • We currently have a link down between sites, this may impact customer experience and phone quality for customers on our Rangitoto site.

    Technicians are enroute to resolve the issue.

  • Date - 30-01-2019 12:49 - 30-01-2019 14:17
  • Last Updated - 30-01-2019 12:50
Network Fault (Resolved)
  • Priority - Critical
  • Affecting System - Mangaotaki Hydro Site
  • Our Mangaotaki Hydro site has gone offline this morning, we have a technician heading to site.

    Update: Site is back online

  • Date - 18-01-2019 08:04 - 18-01-2019 08:11
  • Last Updated - 29-01-2019 20:57
Network Fault (Resolved)
  • Priority - Critical
  • Affecting System - Puketutu Transmitter
  • We have a reported fault with out puketutu transmitter, A Technician will be despatched first thing tomorrow.

  • Date - 29-01-2019 20:56 - 30-01-2019 14:17
  • Last Updated - 29-01-2019 20:56
Marokopa Area Upgrade (Resolved)
  • Priority - High
  • Affecting System - Marokopa, Campground and C Block Transmission sites
  • We will be upgrading our Marokopa transmission site to increase capacity and redundancy.

    This will affect customers on the following sites:

    • Marokopa
    • Marokopa Camp Ground
    • C Block

    We expect 1 Outage for the main site and 2 outages for C Block and Store sites as we add new equipment.

    We expect the outages to last no longer than 10 minutes each

     

    We will update this ticket with further information.

  • Date - 13-11-2018 10:30 - 13-11-2018 17:34
  • Last Updated - 12-11-2018 17:51
Honikiwi Transmission Site Upgrade (Resolved)
  • Priority - Low
  • Affecting System - Honikiwi Site
  • We will be upgrading backhauls on our Honikiwi Road site over the course of the day.

    We expect a small outage of around 15 minutes for customers connected to this site.


  • Date - 23-10-2018 11:00 - 23-10-2018 17:00
  • Last Updated - 24-10-2018 18:31
Walker Road Transmission Site Upgrade (Resolved)
  • Priority - Medium
  • Affecting System - Walker Road Transmission Site
  • We will be upgrading backhauls on our Walker Road site over the course of the day.

    We expect a small outage of around 15 minutes for customers connected to this site.

    Our upgrade went as planned, full service has been restored.

  • Date - 18-10-2018 10:00 - 18-10-2018 16:06
  • Last Updated - 18-10-2018 16:07
Current Network Outage 06/10/18 (Resolved)
  • Priority - Critical
  • Affecting System - Pomarangi & Tamatototara Sties
  • 04:11 We have a fault at out Pomarangi site which feeds a hand full of customers, a technician will be heading to the site shortly to rectify.

    11:00 Service has been restored and we will be monitoring over the next 48 hours.

    This issue has been resolved and testing has been completed.

  • Date - 06-10-2018 04:11 - 08-10-2018 16:47
  • Last Updated - 08-10-2018 16:47
Network Upgrades 03/10/2018 (Resolved)
  • Priority - High
  • Affecting System - Parts of wireless network
  • Network upgrades 03/10/2018

    We will be doing further upgrades today and tonight.

    We are installing many new antennas and new routing equipment on lots of our older sites.
    Our aim is to increase performance over the network and add more redundant paths for reliability.



    We will be running the following sites on backup links which may affect speed during the course of the day.

    • Oparure
    • Mokauiti
    • Mokauiti2
    We expect one small 5 minute outage for the following sites
    • Oparure
    • Mokauiti
    • Mokauiti2

    We will be changing equipment at our core piopio site to increase speeds and reliability.
    This change will be done between 11pm and 1am this evening, We expect a small outage of around 10 to 15 minutes for customers on the following sites.

    • Piopio
    • Mangaotaki
    • Mangaotaki 2
    • Pomarangi
    • Tamatatotora

  • Date - 03-10-2018 09:00 - 06-10-2018 04:16
  • Last Updated - 03-10-2018 09:18
Network Upgrade (Resolved)
  • Priority - Critical
  • Affecting System - Gadsby Road
  • We will be upgrading our solar and battery units on our Gadsby feeder site along with new backhaul equipment.

    We anticipate a small ammount of interruption for parts of our network between Midnight and 2am as we connect and test our new equipment.


  • Date - 01-10-2018 23:30 - 02-10-2018 05:00
  • Last Updated - 02-10-2018 02:29
Gadsby Feed Fault (Resolved)
  • Priority - Critical
  • Affecting System - Gadsby Feed Fault
  • There is currently a Feeder Fault, which is effecting some customer being able to access the internet.
    Technicians are currently working on resolveing the fault. And hope to have resolved in 15 minutes.

    Issue has now been resolved.

  • Date - 28-09-2018 16:13 - 28-09-2018 16:22
  • Last Updated - 28-09-2018 16:23
System Updates (Resolved)
  • Priority - Low
  • Affecting System - WD Billing Platform
  • Applying security patches and updates.

  • Date - 14-09-2018 17:00 - 14-09-2018 19:13
  • Last Updated - 14-09-2018 17:01
Outage 13/9/18 (Resolved)
  • Priority - Critical
  • Affecting System - Gadsby feeder
  • We have had an issue with a site router causing outages over parts of our network, this has been temporarily resolved and we will be scheduling a time to replace equipment over the next 7 days. 

  • Date - 13-09-2018 20:12 - 13-09-2018 20:42
  • Last Updated - 13-09-2018 20:57
Phone Outages (Resolved)
  • Priority - Critical
  • Affecting System - VoIP Services
  • One of our upstream providers is having issues which are causing some VoIP Phone lines to fail.

    We will update this ticket once we receive an update.

    Issues have been identified within the upstream providers core network and engineers are working to resolve the issues.

    16:41: Issues have been resolved, Engineers are still working on identifying the root cause of the outage. More updates to follow.

    19:29: Engineers have advised that a full reload of services is required, this will be done around 1am, All going well issues should be resolved.

    01:00: Engineers have resolved the issues, full service has now been restored.

  • Date - 08-02-2035 09:25 - 30-08-2018 01:00
  • Last Updated - 30-08-2018 09:39
Piopio/Marakopa/Mokauiti (Resolved)
  • Priority - Critical
  • Affecting System - Connectivity issues
  • We are currently looking into a connectivity issues with ou Piopio/Marakopa/Mokauiti/Mangaotaki sites.

    The issue is now resolved.

  • Date - 30-06-2018 21:45 - 01-07-2018 09:07
  • Last Updated - 01-07-2018 09:07
Power Issues at core (Resolved)
  • Priority - Critical
  • Affecting System - Core
  • Lines company replaced pole fuse holder

  • Date - 18-06-2018 23:00 - 19-06-2018 01:23
  • Last Updated - 19-06-2018 01:24
Piopio/Marakopa Area Network Outage (Resolved)
  • Priority - Critical
  • Affecting System - Backhaul connection outage
  • We are currently looking into a connectivity issues with our Piopio/Marakopa.

    This issue is now resolved.

    Update 4.15am 12/06/18 issue has reoccured, techs are currently working on it to get resolved as soon as possible.

    update 5am 12/06/18 this is now resolved.

  • Date - 11-06-2018 21:15 - 18-06-2018 18:26
  • Last Updated - 18-06-2018 18:25
Authentication Server ISsues (Resolved)
  • Priority - Critical
  • Affecting System - Authentication Server Issues
  • We are current working on server issues which is causing problems with users connections.
    We will update this ticket as soon as we have more information available.

  • Date - 29-05-2018 15:58 - 29-05-2018 16:49
  • Last Updated - 29-05-2018 16:49
Mangaotaki Outage (Resolved)
  • Priority - Critical
  • Affecting System - Mangaotaki Site
  • We have an equipment failure at our mangaotaki site, our team is on the way to resolve this.

    this issue has been resolved.

  • Date - 12-05-2018 07:52 - 12-05-2018 11:30
  • Last Updated - 12-05-2018 11:30
Reduced network capacity (Resolved)
  • Priority - Critical
  • Affecting System - Oparure & Owawenga

  • The storm today has caused a reduction of capacity to some of our sites.

    Sites affected

    • Owawenga
    • Oparure
    This may affect your internet speed if you are connected to one of these sites, however we are working on restoring full service as soon as possible.


    15:45 11/4/18
    Capacity to Oparure has been restored.

  • Date - 10-04-2018 13:34 - 12-05-2018 07:54
  • Last Updated - 10-04-2018 15:43
Mangaotaki Outage (Resolved)
  • Priority - Critical
  • Affecting System - Mangaotaki #1 Site
  • One of our antennas on the Mangaotaki #1 Site has been damaged over night, Our team is en route to resolve this fault.

    We expect the issue to be resolved by 10:30AM

    We will update this ticket with any important information

  • Date - 11-02-2018 06:00 - 11-02-2018 13:00
  • Last Updated - 26-02-2018 13:05
Piopio Upgrade (Resolved)
  • Priority - High
  • Affecting Other - Piopio, Mangaotaki & Pomarangi Sites
  • We will be upgrading one of our power supplies at our Piopio site Between 5 and 6 AM on wednesday the 23rd of August.

    We expect a loss of services to the following sites for around 15 Minutes while we do the change.

    • Piopio
    • Mangaotaki
    • Pomarangi


    If your connection fails to come up after 6AM Please try restarting your WD Modem and power supply to the outside dish.

    If you have any questions feel free to give us a call on 0800 003 441 or send and email to support@wd.net.nz



  • Date - 22-08-2017 05:00 - 22-08-2017 06:00
  • Last Updated - 11-02-2018 09:18
Network issues / Feeder fault (Resolved)
  • Priority - Critical
  • Affecting Other - Network Feeder
  • Network fault with Feeder B causing network outage to part of network.

    Replaced equipment and planning for failover path in progress.


  • Date - 08-10-2017 14:30 - 08-10-2017 16:40
  • Last Updated - 08-10-2017 18:16
Vodafone network upgrades (Resolved)
  • Priority - Critical
  • Affecting System - RBI Customers
  • As part of our commitment to deliver quality experience and services to you, we are doing some planned work on our network.

    Some customers in the following areas may experience a partial or complete loss of mobile voice and data services between 7am and 8pm on the dates detailed.
    After the work is complete, we are confident you will enjoy a better coverage and faster speeds on the Vodafone mobile network.

    http://community.vodafone.co.nz/t5/Network-status/PLANNED-MAINTENANCE-amp-UPGRADE-WORK-Mobile-Network-Upgrades/td-p/211540

  • Date - 07-09-2017 08:00 - 27-09-2017 16:58
  • Last Updated - 08-09-2017 09:19
International Transit Issues 21/8/17 (Resolved)
  • Priority - Critical
  • Affecting Other - International Transit
  • We are aware of an issue with international transit which may be causing certain websites to be slow or unavailable.

    We will update this ticket once more information is available.

  • Date - 21-08-2017 15:44 - 21-08-2017 17:20
  • Last Updated - 22-08-2017 09:08
Piopio Network Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Backhaul connection
  • We are currently looking into connectivity issues with our Piopio site.

    We will update you with an expected resolution time as soon as we can.

  • Date - 15-08-2017 13:00 - 15-08-2017 13:45
  • Last Updated - 15-08-2017 14:22
Peering issue SYD (Resolved)
  • Priority - Critical
  • Affecting System - International Traffic
  • We are currently having issues with international peering, We are working to have this resovled ASAP.

  • Date - 10-08-2017 15:44
  • Last Updated - 10-08-2017 16:21
Network Upgrade - Piopio (Resolved)
  • Priority - Medium
  • Affecting System - Piopio/Mangaotaki
  • We will be upgrading our Piopio site between 5:30am and 6:15am Tomorrow, Friday the 28th of July.

    We expect small cuts in service while we change out the site router and realign a new receiver.

    This will only affect customers on our Piopio & Mangaotaki sites.



    If you have issues with connectivity after 7am please phone us on 0800 003 441

  • Date - 28-07-2017 05:30 - 28-07-2017 06:15
  • Last Updated - 28-07-2017 08:11
Chorus Maintenance (Resolved)
  • Priority - High
  • Affecting System - Transit Link A
  • Chorus will be performing routine maintenance on their network, impacting our main transit connection.

    Window Start: Friday 14/07/2017 01:00
    Window End: Friday 14/07/2017 02:00

    Impact: An outage not expected to exceed 15 minutes is to be expected during the outage window.

  • Date - 14-01-2011 01:00 - 14-07-2017 02:00
  • Last Updated - 27-07-2017 14:15
Network outage (Resolved)
  • Priority - Critical
  • Affecting Other - Backhaul connection
  • We are currently looking into connectivity issues with our Mangaotaki site.

    We will update you with an expected resolution time as soon as we can.

  • Date - 01-07-2017 15:45 - 01-07-2017 16:45
  • Last Updated - 01-07-2017 16:57
Network Issues 21/6/17 (Resolved)
  • Priority - Critical
  • Affecting System - Main Transit Connection
  • Chorus Problem Number: SD3130898

     

    Problem Status: In Progress

     

    Problem Detail:

    This fault is related to an network outage on Chorus network. Investigation on going with Nokia 3 LS team. More updates/information will be provided when they become available.


  • Date - 21-06-2017 14:15 - 21-06-2017 22:15
  • Last Updated - 21-06-2017 22:15
Internet Issues (Resolved)
  • Priority - Critical
  • Affecting Other - Transit
  • We are currently experiencing issues with one of our transit routes and we are running on reduced capacity. Please bear with us.

  • Date - 09-12-2016 18:46
  • Last Updated - 10-12-2016 08:30
VoIP Call Issues (Resolved)
  • Priority - Critical
  • Affecting System - VoIP
  • We are currently investigating potential issues causing call drops and failed call attempts. We'll provide updates as they become available.

  • Date - 05-09-2016 15:19 - 06-09-2016 14:24
  • Last Updated - 05-09-2016 15:19
Possible VoIP Quality issues (Resolved)
  • Priority - Critical
  • Affecting System - VoIP - Te Kuiti (Gadsby)
  • We have possible VoIP Quality issues on one sector covering Te Kuiti. Our expected ETA for resolution is Thursday 1/9/16

  • Date - 29-08-2016 18:32 - 02-09-2016 14:21
  • Last Updated - 29-08-2016 18:34
Network outage (Resolved)
  • Priority - Critical
  • Affecting System - Transit issues
  • We are currently experiencing an issue with one of our transit providers, this has reduced available throughput but all services should still be running.

  • Date - 25-08-2016 18:18 - 25-08-2016 18:20
  • Last Updated - 25-08-2016 18:20
Possible Outage (Resolved)
  • Priority - High
  • Affecting System - Transit
  • One of WD's backhaul suppliers will be performing upgrades on their network which will involve disruption to some services.

     

    No disruption other than that listed below is expected, but WD engineers will be monitoring progress throughout.

    Window #1 Start: Wednesday 2016-07-27 22:00 Window #1 End: Wednesday 2016-07-27 23:59 Window #1 Impact:

     

        Connectivity in some regions may be impacted for a period of up to 30 seconds; PPP sessions may drop and be re-established.

        Some international IP transit and CDN IP connectivity (including Netflix for some clients) will be rerouted over alternate paths for short periods during the window.

     

    Window #2 Start: Wednesday 2016-07-28 02:00 Window #2 End: Wednesday 2016-07-28 06:00 Window #2 Impact:

     

        Connectivity in some regions may be disrupted for a period of up to 5 minutes during the window.

        Some IP connectivity will be rerouted over alternate paths for long periods during the window.

  • Date - 27-01-2028 22:00 - 05-09-2016 12:01
  • Last Updated - 22-07-2016 15:34
Maintenance - Transit (Resolved)
  • Priority - Critical
  • Affecting System - Transit
  • Ongoing maintainance to increase reliability and performance.

  • Date - 06-07-2016 17:37 - 29-07-2016 10:03
  • Last Updated - 06-07-2016 17:39
Planned outage (Resolved)
  • Priority - Critical
  • Affecting System - WD Wireless - TK Northern sectors.
  • We will be preforming an upgrade on one of our towers to increase coverage, We expect the outage to last around 10 minutes and we will be monitoring this closely.

    Rescheduled due to software configuration issues

  • Date - 28-06-2016 05:30 - 28-06-2016 06:30
  • Last Updated - 29-06-2016 09:18
Web Hosting Move (Resolved)
  • Priority - Medium
  • Affecting Server - Mercury Host
  • We are migrating one of our webservers to a new hardware platform as part of our network upgrade.

    This will affect websites and emails hosted with us for a short peroid of time.
    We expect this to take 2 hours.


  • Date - 20-12-2022 23:00 - 22-06-2016 10:22
  • Last Updated - 17-06-2016 11:04
Degraded Voice Quality (Resolved)
  • Priority - Critical
  • Affecting System - VoIP Services
  • We are currently tracking a issue which is degrading the quality of voice calls,
    We hope to have this resolved shortly.

    we will update this ticket as soon as we know any more information.

  • Date - 15-06-2016 09:33 - 15-06-2016 10:11
  • Last Updated - 15-06-2016 10:11
Network Upgrades (Resolved)
  • Priority - Critical
  • Affecting System - Transit supply A
  • We are upgrading one of our transit links, We are not expecting any interuptions but this may cause lower performance for customers.

    We are expecting this to be completed by 15:45 at the latest.

    If you experience any other issues outside of this timeframe please phone us on 0800 003 441.

  • Date - 04-06-2016 14:15 - 04-06-2016 15:45
  • Last Updated - 05-06-2016 09:45
Phone issues (Resolved)
  • Priority - Critical
  • Affecting System - VoIP System
  • Some users may be experiencing calling issues, engineers are investigating this and we hope to have it resolved asap.

    Calling should now be resolved.

  • Date - 01-06-2016 14:35 - 01-06-2016 15:44
  • Last Updated - 01-06-2016 15:46